Frequently Asked Questions
How to place an order
Q. Is there a setup fee?
A. No we do not charge a setup fee on our products (despite it being a common practice
in our industry). There are no hidden charges either. You just pay for your selected
products and shipping charges and nothing more.
Q. Is there a minimum order quantity?
A. There is no minimum order quantity - you're free to order just one. Our advanced
and comprehensive production capabilities mean we are able to handle small quantities
without the huge overheads, allowing us to pass on price benefits onto our customers.
Our facilities also allow us to cater for large quantities, printing up to 18,000
sheets per hour at cost-effective prices.
Q. Do I need to setup an account before designing
A. No. However, the benefit of creating an account and logging in prior to customizing
your items is that you are able to check your order status at your convenience.
Q. What is your pricing policy?
A. Though we make every effort to ensure all prices shown are accurate and up to
date, errors can occur due to technical glitches. In the rare event that this should
happen, CreateJigsawPuzzles.com reserves the right to correct prices with the appropriate
Q. What payment methods do you accept?
A. Visa, MasterCard, and PayPal.
Should you need more info on paying with the mentioned methods please download the
relevant PDF file below:
Paying by Credit Card
Paying via PayPal
You will need Adobe Reader to view above PDF files. download now if needed.
Q. Is it safe to use my credit card on your website?
A. Yes. It's in both your interest and ours to ensure our service processes are
safe. Our website uses Secure Sockets Layer (SSL)* technology to ensure that personal
and credit card information as well as your registration information and files submitted
to us remain secure via network encryption.
Additionally, Paypal is globally recognized as a secure payment gateway for transactions.
For added assurance, opt to pay via Paypal which has industry-leading fraud prevention
technology and policies.
To learn more about Paypal and SSL please click on the below:
Q. Will I receive any confirmation on my online orders?
A. A confirmation email will be sent to you once we receive your order. We'll also
send you another email with tracking number and relevant hyperlinks to help you
track your order once your products are shipped.
Q. Can I cancel or modify my order?
A. To keep our prices competitively low, we have automated our production facilities.
As such, your order will automatically be filed in line for printing. We advise
our customers to review their order and design details for correctness prior to
clicking on "Submit Order" as cancellations / changes cannot be made thereafter.
However, in cases where artwork is a concern for printing purposes, our online builder
will provide alerts during your design process.
Q. How do I use my coupon?
A. At the bottom of the checkout page, please enter your coupon code in the "Enter
coupon code" box, and click "Redeem" button. Note, you may only use one coupon or
discounted offer per order, and unless the coupon specifically includes shipping,
shipping will not be included as part of the discount.
Q. Why am I getting an invalid promotional code message?
A. Check that you have entered the code correctly and check the coupon validity/expiry
Q. Are there any credit card transaction fees?
A. International credit card transactions may have international transaction fees
(and a foreign exchange rate), which are generally a percentage of your overall
purchase price. Please contact your credit card issuing bank for further details.
Q. How do I reorder (same design / modify design)?
A. For a quick and convenient reorder checkout - login and then click "Order Status"
followed by the below procedures:
- Step 1: Go to "Order status" and click on the relevant invoice number / order,
and click "Reorder" on the top right hand corner
- Step 2: Click on "Submit Order" or amend shipping, payment, and order quantity
prior to submit order
- Step 3: Click on "Cart" and go back your shopping cart to modify your design, click "Edit" under your previous
customized item. When you have finished modifying
your design, you will be prompted to review your order prior to being directed to
Step 2 shown above.
See other FAQs