Frequently Asked Questions
Q. Why can't I get your product builder to work properly?
A. In order for our product builder to run optimally and smoothly, your internet
browser must meet certain requirements which you can check out our
compatibile browsers page.
You will also need to install Flash Player version 9.0 or above (or Flash Player
version 10.2 or above for our calendar builder). This is freely available at the
Adobe Website Flash Player
Q. I can't find the "upload images" button?
A. The most likely reason that you can't find the big green "upload images" button
in our product builder is because you haven't got Flash Player installed on your
browser. Please see the previous FAQ point for Flash Player requirements and download.
Q. Why does my images takes an age to upload?
A. Your images may take a long time to upload due to a variety of reasons including
- Your images are very large in size
- You selected too many images to upload in the one go
- You have a slow internet connection
- Your PC or Mac is an old machine
- Experiencing high load on your network
- Timed out
If you are experiencing problems during your image upload, you can try to reduce
the number of images that you upload in the one go (for example selecting to upload
5 images will be a lot faster than selecting 50 images). Spread them out on different
batches for upload. If this doesn't solve your problem on multiple attempts, you
can try to do it again 5-10minutes later when your network is less busy.
Q. Why does your builder not work on the iPad, iPhone
or other handheld devices?
A. Our builder currently does not work fully on these devices as it requires Flash
Player in order to run properly, which is a limitation on Apple products. We are
currently in the process of creating a new platform for iPads and iPhones to meet
the needs of people who use handheld devices, so watch out for our launch!
See other FAQs