Frequently Asked Questions

How to place an order

Q. Is there a setup fee?

A. No we do not charge a setup fee on our products (despite it being a common practice in our industry). There are no hidden charges either. You just pay for your selected products and shipping charges and nothing more.

Q. Is there a minimum order quantity?

A. There is no minimum order quantity - you're free to order just one. Our advanced and comprehensive production capabilities mean we are able to handle small quantities without the huge overheads, allowing us to pass on price benefits onto our customers. Our facilities also allow us to cater for large quantities, printing up to 18,000 sheets per hour at cost-effective prices.

Q. Do I need to setup an account before designing and ordering?

A. No. However, the benefit of creating an account and logging in prior to customizing your items is that you are able to check your order status at your convenience.

Q. What is your pricing policy?

A. Though we make every effort to ensure all prices shown are accurate and up to date, errors can occur due to technical glitches. In the rare event that this should happen, reserves the right to correct prices with the appropriate notifications.

Q. What payment methods do you accept?

A. Visa, MasterCard, and PayPal.

Q. Is it safe to use my credit card on your website?

A. Yes. It's in both your interest and ours to ensure our service processes are safe. Our website uses Secure Sockets Layer (SSL)* technology to ensure that personal and credit card information as well as your registration information and files submitted to us remain secure via network encryption.

Additionally, PayPal is globally recognized as a secure payment gateway for transactions. For added assurance, opt to pay via PayPal which has industry-leading fraud prevention technology and policies.

To learn more about PayPal and SSL please click on the below:

Q. Will I receive any confirmation on my online orders?

A. A confirmation email will be sent to you once we receive your order. We'll also send you another email with tracking number and relevant hyperlinks to help you track your order once your products are shipped.

Q. Can I cancel or modify my order?

A. To keep our prices competitively low, we have automated our production facilities. As such, your order will automatically be filed in line for printing. We advise our customers to review their order and design details for correctness prior to clicking on "Submit Order" as cancellations / changes cannot be made thereafter. However, in cases where artwork is a concern for printing purposes, our online builder will provide alerts during your design process.

Q. How do I use my coupon?

A. At the bottom of the checkout page, please enter your coupon code in the "Enter coupon code" box, and click "Redeem" button. Note, you may only use one coupon or discounted offer per order, and unless the coupon specifically includes shipping, shipping will not be included as part of the discount.

Q. Why am I getting an invalid promotional code message?

A. Check that you have entered the code correctly and check the coupon validity/expiry date.

Q. Are there any credit card transaction fees?

A. International credit card transactions may have international transaction fees (and a foreign exchange rate), which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details.

Q. How do I reorder (same design / modify design)?

A. For a quick and convenient reorder checkout - login and then click "Order Status" followed by the below procedures:

  • Step 1: Go to "Order status" and click on the relevant invoice number / order, and click "Reorder" on the top right hand corner
  • Step 2: Click on "Submit Order" or amend shipping, payment, and order quantity prior to submit order
  • Step 3: Click on "Cart" and go back your shopping cart to modify your design, click "Edit" under your previous customized item. When you have finished modifying your design, you will be prompted to review your order prior to being directed to Step 2 shown above.

See other FAQs

Contact Us

If you have an enquiry on making your puzzles, we're here to help. Contact us here»

Other needs?
We also do board game development & packaging. Speak to our team today!

Over 40 Years in the Games Printing Industry. No minimum order!