Frequently Asked Questions

Shipping Information

     Q. Do you ship / deliver internationally?

A. Yes, we ship to almost everywhere around the world. Our customers come from all over the world.

     Q. How long do I need to wait for my customized items?

A. Standard delivery: 5-7 business days
Express delivery: 2-3 business days

Production lead time: 3 days for units under 100, 7 days for units over 100

     Q. What are your shipping / delivery options and costs?

A. We offer standard delivery and Express delivery options. Delivery costs will depend on the product selected and recipient location. You can view our standard delivery costs provided for your reference.

     Q. How do I check / track the status of my order?

A. An email notification will be sent to your email address with a tracking reference number and hyperlink once your item has been shipped (in rare instances where tracking is not available, an email with shipment date will be sent to you accordingly). Alternatively, you can track your order by clicking the Order Status located on our homepage on the upper right if you have set up an account with us.

     Q. How can I track my order online?

A. Your shipment notification will provide a link allowing you to track your item on the postal service site. You may also track your order online on our site by clicking on "Order Status" found at the upper right of any page. It will provide you with information on the status of your order.

     Q. Is there an option to send my gifts to an address other than my billing address?

A. Yes, please leave the "Shipping address same as billing address" unchecked, and enter recipient address accordingly.

     Q. Can you deliver to P.O. Boxes?

A. Unfortunately, we are unable to deliver to PO boxes, APO & FPO addresses.

     Q. Will I be charged taxes upon delivery?

A. There will be no import tax and custom duty issues for shipments to US addresses. There will also be no import tax and custom duty issues for shipments to Australia (on orders of up to $850.00 excluding shipping costs), Canada (on orders of up to $18.00 excluding shipping costs) and to UK and EU countries (on orders of up to $300.00 excluding shipping costs shipped via standard shipping method). For all other international shipments and conditions, recipients are responsible for any custom duty or taxes imposed by that country, which are collected by the carrier upon delivery, if any. Please check with your local government agency or contact us for more information.

 

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